Terms and Conditions

Thank you for shopping with us. Please find our policies below:

Please be advised:

 This is a Self Service website , which is how we are able to sell at these prices. If you need help feel free to click on the  Contact us link. 

The catalog used on this website is not the "official" Mercedes Benz catalog that is available at the dealership. It is simply a guide to point you in the right direction. As such it is highly suggested that you provide a VIN on any order that you submit, so that we can,  verify the parts you ordered are correct per VIN. We check orders against the VIN whenever possible to ensure that the parts ordered are correct for the vehicle they are ordered for. In some cases the parts ordered may be incorrect, or may be superseded by Mercedes Benz to new / different parts. Sometimes this causes the total of the order to be increased. If that is the case, the additional money will need to be authorized by the customer, and paid for before any processing of said order can be completed. If you choose not to enter a VIN, we will send you what you ordered, and any cost(s) associated with returning the part(s), if they are incorrect, will be the responsibility of the customer. We will not provide return labels in theses instances.

Due to a programming issue, Mercedes-Benz tools, which have a 589 in section 2 of the parts number are priced incorrectly on our site. 

These tools cannot be supplied at this time at that pricing. If you are interested in them, we can quote them at the correct price.

Mercedes-Benz stipulates that certain parts are classified as "Theft Related Parts" and in their view, the access to those replacement parts constitutes a vehicle theft risk. Those parts are henceforth named "TRP" parts. The most common of these are keys, transponders, electronic ignition switches. Some transmission parts are also classified TRP. All TRP parts must be purchased and installed, directly at a Mercedes-Benz dealer's Service and or Parts departments. It is not permitted to ship them from a dealer to a customer. Therefore MBPartsCenter.com cannot accept orders for any "TRP" classified part.

Although we do accept credit card payments, there are instances where we will be unable to accept payment via this method for security reason. This includes medium or high risk orders. Orders where the billing and shipping addresses are not the same. Or any order above $1500.00. In cases such as these, we may require that the order be paid for via direct wire transfer.

We reserve the right to cancel any order classified high or medium risk at our discretion, without prior notification. 

We do not offer international shipping under any circumstances. We ship only to addresses in the continental United States, Alaska, Hawaii, and Puerto Rico. In some cases larger collision related parts will not be available for shipment to Alaska, Hawaii, or Puerto Rico.

If you have any other questions, please don't hesitate to contact us.


Regards,