Return Policy

  • Please email customer service at parts@mbpartscenter.com.to arrange for a parts return.
  • A copy of the invoice will need to be included with the return.
  • There is a 20% restocking fee charged against all returned parts.
  • Return shipping for parts that are ordered in error, incorrectly, or are not needed for any reason is the responsibility of the customer. We do not issue pre-paid labels for returns.
  • Parts must be re-saleable and in the original undamaged packaging.
  •  Do not cover up or remove the part number label for any reason, as this can affect the return eligibility of the part. 
  • Do not write on the box / packaging for the part for any reason. This includes writing the address on the package for return. Name and address should be written or printed on a separate label to be affixed to the box for return.
  • If the box the part came in must be taped up for return, do not use any tape other that clear packing tape. Other types of tape may cause severe damage to the packaging that can make it unacceptable for return.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable under any circumstances, unless the wrong part has been supplied by the seller.
  • Any glass products are not returnable, and must be inspected for damage immediately at the time of delivery
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt.
  • Core returns for remanufactured parts need to be in the same MBZ box which the reman part was packed. Cores that are physically damaged are not eligible for refund. The responsibility to ship the "dirty" core back to MBPartsCenter.com, is that of the customer. We do not under any circumstances provide return labels for cores.
  • Any core that has fluid of any sort inside it must be thoroughly drained. Any core returned without being drained will be refused and a refund will not be issued. 
  • If you feel a part shipped is incorrect, and a VIN was not supplied with your order, the restocking fee will apply.



Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession. 
  • In cases where parts have been drop shipped, orders cannot be cancelled once the drop shipment has been processed.
  • If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.